FAQs
1. Q: What products does K7 Medex offer?
A: K7 Medex offers a wide range of medical genetic tests, medical supplies, including consumables, and personal protective equipment (PPE) for healthcare professionals and facilities. We are constantly looking for products to add value to healthcare professionals in Australia and New Zealand, so if you beleive you have an exclusive product to suggest or offer please contact us via email admin@k7medex.com.
2. Q: Is K7 Medex an authorized distributor of the products it sells?
A: Yes, K7 Medex is an authorized distributor of all the products listed on our website. We source our products directly from reputable manufacturers to ensure authenticity and quality.
3. Q: Can individuals purchase medical supplies from K7 Medex, or do you only sell to healthcare professionals?
A: Our primary focus is serving healthcare professionals and facilities.
4. Q: How can I place an order with K7 Medex?
A: Placing an order is simple. You can visit our website and browse our product catalog. Once you've selected the items you need, proceed to the checkout page to complete the order process.
5. Q: What payment methods does K7 Medex accept?
A: We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. All transactions are processed securely to safeguard your financial information.
6. Q: Does K7 Medex ship internationally?
A: Yes we offer international shipping to various countries on some products. Shipping costs and delivery times may vary based on the destination. The genetic tests are sold only to Australia and New Zealand.
7. Q: How long does it take for an order to be processed and shipped?
A: We strive to process orders promptly. In-stock items are typically shipped within 1-3 business days. However, delivery times may vary based on the shipping method and location.
8. Q: What is K7 Medex's return and refund policy?
A: Our return and refund policy allows for product returns within 7 days of delivery for defective or damaged items. Please refer to our Returns and Refunds page on the website for detailed information.
9. Q: Does K7 Medex offer bulk order discounts?
A: Yes, we offer competitive pricing for bulk orders. For large quantity purchases, please contact our sales team to discuss special pricing options.
10. Q: How can I contact K7 Medex for further enquiries?
A: For any additional questions or assistance, you can reach out to our customer support team via email at admin@k7medex.com or through the contact form on our website. Our team will be glad to assist you promptly.